This Privacy Policy explains how Cycle Haven handles personal data in connection with its website and bicycle repair workshop services. It applies to inquiries, bookings, bicycle intake, inspections, repairs, collection, and related communications.
We may collect contact details, inquiry content, booking information, bicycle intake details, service history, payment-related records, and technical data such as device, browser, and access logs. Where a bicycle is brought in for inspection or repair, we may also record condition notes, requested services, approval records, and collection summaries.
We receive data when you contact us, submit a form, book a service, bring in a bicycle, approve work, or make payment arrangements. We also generate internal records from inspections, repair progress, quality checks, and website use, including basic technical logs and cookie-related information.
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. These cookies may be session-based or persistent, depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for website operation and service administration.
We use standard cookie controls for site operation and basic analytics where enabled. You can usually block or delete cookies through your browser settings, and you may be able to adjust preferences through the site interface if available. Essential cookies may still be needed for security, form handling, and stable page performance.
We use personal data to respond to inquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare quotes after inspection, perform repairs and adjustments, record approvals for additional work, complete quality checks, and provide collection summaries. We also use data to operate the website, maintain security, handle payments, manage accounting, and meet legal or business recordkeeping requirements.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, our customers, or others.
Subject to applicable law, you may ask us to access, correct, or delete certain personal data, and you may object to or restrict some processing where those rights apply. If we cannot act on a request in full, we will explain the reason in general terms.
To make a privacy request, provide enough information for us to identify the relevant record and verify your identity. We may ask for additional details if needed to protect your data and to ensure that we respond to the correct person.
We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version will apply from its stated effective date, unless a different notice period is required by law.
